Fatal error

Fatal errors can be frustrating, but they can be resolvable with some troubleshooting. This guide will help you identify and address common causes of fatal errors in BeyondATC.

What is a fatal error?

A fatal error is a critical issue that stops BeyondATC from running as expected. These errors can have various causes, so it's essential to review the logs to pinpoint the exact issue as the error message is generic.

Steps to Troubleshoot Fatal Errors

1. Common scenarios and solutions

Fatal errors before starting a flight or accessing settings

Solution: Delete the config.json file located at:
```
%userprofile%\appdata\locallow\Skirmish Mode Games, Inc\BeyondATC
```
This will reset your settings and may resolve the issue.

Solution: Disable traffic temporarily to see if the error persists. This can help isolate whether traffic settings are the root cause.

Fatal error when updating BeyondATC

Solution: Check your antivirus or Windows Security software. It's likely that a security program is blocking the update process. Add an exclusion for BeyondATC to resolve this issue.

If the above steps do not resolve your issue, please share your player.log file in our Discord support channel. This file contains critical information that helps us understand and address the error.

Log location:

%userprofile%\appdata\locallow\Skirmish Mode Games, Inc\BeyondATC

Support Channel: Discord Support

We appreciate your patience while we work to resolve the issue!